Privacy Policy

PRIVACY POLICY
Welcome to the LUNATI Srl website, present at the url www.lunatigioielli.com

Please read this Privacy Policy carefully, which applies to every access to the Site, even independently of the purchase of products marketed therein. We also ask you to read, if you have not already done so, the General Conditions of Use, because they also contain important information on the security systems adopted by the Site.

The online store integrated into the Site, which offers LUNATI products for sale, which directly handles sales and in general transactions carried out in the context of the Online Store (e.g. order management, sales, delivery of products, management of returns and guarantees, after-sales activities, cross-channel activities, etc.), coordinating all of the above directly with LUNATI Srl, in order to provide customers with the best service and the best online purchasing experience.

We remind you that this Privacy Policy is governed by Italian law and in particular by the Personal Data Protection Code (Legislative Decree 30 June 2003 n. 196) which regulates the processing of personal data - including data held abroad - carried out by anyone who is resident or has a registered office in Italy. The Code guarantees that the processing of personal data is carried out in compliance with fundamental rights and freedoms, as well as the dignity of the interested party, with particular reference to confidentiality, personal identity and the right to protection of personal data.
Ownership of the data collected and processed on the Site and throughout the Online Store

With reference to the processing of data collected and processed through the Site, we inform you that:

LUNATI Srl is the independent controller of the personal data of users who browse the Site, including browsing data, marketing data and profiling data.
LUNATI Srl is the owner of the processing of data connected and correlated to sales made through the Online Store integrated into the Site and to the related pre- and post-sales support activities.

Below you will find more specific information regarding the processing of data collected and processed through the Site.

PRIVACY INFORMATION PROVIDED BY LUNATI SRL AS INDEPENDENT OWNER:

1. REFERENCES OF THE DATA CONTROLLER AND OF THE APPOINTED RESPONSIBLE PARTIES

The Data Controller is LUNATI Srl with registered office in Via Trento, 7 – 15048 Valenza (AL), Italy.
The appointed manager is the Chief Digital Officer, domiciled for the assignment at the headquarters of the Owner indicated above. For any information regarding the owner and for the complete list of managers you can contact Customer Service by selecting Privacy as the category or send a request to LUNATI at the address of the registered office indicated above.

2. TYPE AND PURPOSE OF THE TREATMENTS CARRIED OUT ON THE SITE AND OF WHICH LUNATI IS THE INDEPENDENT CONTROLLER

Different types of personal data are collected and processed through the Site, for different purposes and in different ways. More precisely:

(a) personal data relating to navigation, processed both to allow the correct functioning of the Site and for marketing purposes. In this regard, we invite you to read the specific (Cookie section of this page) /Cookie Policy present in the Legal Area;
(b) personal data provided voluntarily by the user (such as the email address, personal data, password provided by filling in the My Account registration form), or otherwise lawfully acquired, to respond to the latter's requests and offer the services, assistance and information requested about the products and the world of LUNATI;
(c) with the express consent of the user, LUNATI may process the user's personal data for marketing purposes, i.e. to send the user, including via newsletter, email, SMS and MMS, information and updates on products, sales, promotional campaigns, events and other initiatives promoted by LUNATI.
(d) with the express consent of the user, LUNATI may also process the latter's personal data for the purposes of studying the habits and consumption choices of users in order to make LUNATI products and initiatives more responsive to the tastes and needs of its customers.

3. METHOD OF PROCESSING OF PERSONAL DATA BY LUNATI

The personal data collected through the Site by LUNATI are processed using mainly computer and telematic methods and tools, adopting security measures in order to reduce to a minimum the risks of destruction or loss, even accidental, of the data themselves, of unauthorized access or of processing not permitted or not compliant with the collection purposes indicated in this Privacy Policy.
However, due to the nature of the online transmission medium, such measures cannot limit or exclude absolutely any risk of unauthorized access or data dispersion. To this end, it is advisable to periodically check that the computer is equipped with adequate software devices for the protection of data transmission on the network, both incoming and outgoing (such as updated antivirus systems) and that the Internet service provider has adopted suitable measures for the security of data transmission on the network (such as firewalls and anti-spam filters).

4. MANDATORY OR OPTIONAL NATURE OF DATA PROVISION

Except for navigation data, the provision and collection of which are regulated by the (Cookie section of this page) / Cookie Policy, the provision to LUNATI of personal data collected through the Site, both to respond to requests and questions from users, and for marketing purposes and to study consumer habits and preferences, is free, optional and facultative. Failure to provide such data does not limit the use of the Site, but may make it impossible for LUNATI to respond to requests for information and questions, or to send information material, updates, newsletters and invitations to LUNATI events.

5. SCOPE OF COMMUNICATION OF PERSONAL DATA

LUNATI communicates the personal data of the users of the Site only within the limits permitted by law and in accordance with what is communicated below.
Personal data will be processed and disclosed not only to employees and consultants of LUNATI and companies of the same Group, but also to companies that perform specific technical and organizational services for LUNATI connected to the Site and to the management of marketing and communication activities (including, by way of example, the company LUNATI, which performs, among other things, management activities of the Site) as appointed data controllers.
Furthermore, the data may be communicated to the police or judicial authorities, in accordance with the law and upon formal request by these entities.
Personal data will not be disclosed and will be transferred abroad only by ensuring adequate levels of protection and safeguarding in accordance with the law.

6. RIGHTS RECOGNIZED BY PRIVACY LAW TO THE USER

The user always has the right to obtain from LUNATI confirmation of the existence or otherwise of personal data concerning him/her, even if not yet registered, and their communication in an intelligible form. He/she also has the right to obtain information about the origin of the personal data; the purpose and method of processing; the logic applied in the event of processing carried out with the aid of electronic instruments; the identification details of the owner and those responsible for processing; the indication of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them in their capacity, for example, as managers or persons in charge of processing.
The user also has the right to request the updating, rectification or, when interested, the integration of personal data, the cancellation, transformation into anonymous form or blocking of personal data, processed in violation of the law, including those whose conservation is not necessary in relation to the purposes for which the data were collected or subsequently processed; the certification that the operations referred to above have been brought to the attention, also with regard to their content, of those to whom the data have been communicated, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right.
The user has, however, the right to object in whole or in part, for legitimate reasons, to the processing of personal data concerning him/her, even if pertinent to the purpose of the collection, to the processing of personal data concerning him/her for the purpose of sending advertising or direct marketing material or for carrying out market research or commercial communication. The right to object may also be exercised specifically with regard to one or more methods of sending marketing communications.
The rights listed above may be exercised by contacting Customer Service and selecting Privacy as the category or by sending a request to LUNATI at the registered office address indicated above.

PRIVACY NOTICE PROVIDED BY LUNATI SRL AS JOINT DATA CONTROLLERS:

1. REFERENCES OF THE JOINT CONTROLLERS OF THE TREATMENT AND OF THE APPOINTED RESPONSIBLE PARTIES

With reference to the data connected to the sales made through the Online Store integrated into the Site and to the activities related to them, the companies LUNATI Srl with registered office in Via Trento, 7 – 15048 Valenza, Italy operate jointly as joint data controllers (hereinafter, for brevity, the Controllers).
LUNATI has appointed its Chief Digital Officer as internal manager, domiciled for the role at the company headquarters. LUNATI has appointed its Privacy Officer as internal manager, domiciled for the role at the company headquarters.
Furthermore, for exclusively organizational and functional needs, the Joint Controllers have appointed specific external subjects as data controllers for the processing of personal data, for purposes strictly connected and related to the sale of products and functional and instrumental activities (such as, for example, delivery). These controllers have been chosen because they have demonstrated experience, ability and reliability and provide suitable guarantees of full compliance with the current provisions on processing, including the data security profile. The controllers process the personal data of the users of www.lunatigioielli.com according to the instructions given by the Joint Controllers. It is also periodically verified that the controllers have punctually fulfilled the tasks entrusted to them and that they continue to provide suitable guarantees of full compliance with the provisions on the protection of personal data. To obtain a complete list of the controllers who process your data, you can contact Customer Service by selecting Privacy as the category or send a request to the Joint Controllers at the address of their respective registered offices indicated above.

2. TYPE AND PURPOSE OF THE TREATMENTS CARRIED OUT BY THE JOINT CONTROLLERS

The Joint Controllers collect personal data directly from users as part of the online registration processes on the Site, sending order forms for the purchase of products on the Online Store for the conclusion of e-commerce transactions and interrelation with users for activities functional and instrumental to sales, as well as for any necessary pre- and post-sales assistance. Further specific purposes may be better illustrated through specific information present from time to time on the Site.

3. METHODS OF PROCESSING PERSONAL DATA

The personal data collected through the Site during activities inherent and instrumental to the sale of products and everything related to it, are processed using mainly computer and telematic methods and tools, adopting security measures in order to reduce to a minimum the risks of destruction or loss, even accidental, of the data themselves, of unauthorized access or of processing not permitted or not compliant with the collection purposes indicated in this Privacy Policy.
However, due to the nature of the online transmission medium, such measures cannot limit or exclude absolutely any risk of unauthorized access or data dispersion. To this end, it is advisable to periodically check that the computer is equipped with adequate software devices for the protection of data transmission on the network, both incoming and outgoing (such as updated antivirus systems) and that the Internet service provider has adopted suitable measures for the security of data transmission on the network (such as firewalls and anti-spam filters).
On www.lunatigioielli.com every purchase is made in maximum security thanks to the use of the most advanced technological and coding systems (SSL).

4. MANDATORY OR OPTIONAL NATURE OF DATA PROVISION

The provision of your personal data, in particular your personal details, email address, postal address and telephone number is necessary for the conclusion of the contract for the purchase of products through the Online Store.
Some of the said data may, conversely, be indispensable for the provision of other services provided on the Site and related to sales or to fulfill obligations arising from laws or regulations.
Any refusal to indicate certain data necessary for these purposes could make it impossible to execute the contract for the purchase of products on the Online Store or to provide other related services - such as assistance services (Customer Service), use of the Wish List - or, again, to correctly fulfill legal and regulatory obligations. Failure to indicate the data may therefore constitute, depending on the case, a legitimate and justified reason for not executing the contract for the purchase of products on the Online Store or the provision of related services.
The communication of further data, other than those of mandatory provision, for the purposes of fulfilling one's legal or contractual obligations or for the provision of certain services upon request is, however, optional and does not entail any consequences for the use of the Site and its services or for the purchase of products on the Online Store.
Depending on the case and, if necessary, the mandatory or optional nature of the communication of data will be indicated from time to time, by placing a special character (*) next to the mandatory information or only the data necessary for the provision of services and for the purchase of products on the Site. Failure to indicate optional personal data will not entail any obligation or any disadvantage.

5. SCOPE OF COMMUNICATION OF PERSONAL DATA

Personal data may be made available to third-party companies that perform specific services on behalf of the Joint Controllers, as Data Processors (such as, for example, logistics services and IT services) and/or communicated to other recipients of the data collected by the Joint Controllers – whose names will be specified from time to time -, who process the data independently only to execute the contract for the purchase of products on the Site (such as, for example, the credit institution for the execution of remote electronic payment services by credit/debit card) and only when such purpose is not incompatible with the purposes for which the data were collected and subsequently processed and, in any case, in a manner compliant with the law.
The data will not be communicated, sold or, in any other way, transferred to other third parties, without the users being previously informed and, with their consent, when required by law. The data will not be disseminated in any way and will be transferred abroad only by guaranteeing adequate levels of protection and safeguarding according to the law.

6. RIGHTS RECOGNIZED BY PRIVACY LAW TO THE USER

The user always has the right to obtain from LUNATI confirmation of the existence or otherwise of personal data concerning him/her, even if not yet registered, and their communication in an intelligible form. He/she also has the right to obtain from LUNATI and LUNATI information about the origin of his/her personal data; the purpose and method of processing of the same; the logic applied in the event of processing carried out with the aid of electronic instruments; the identification details of the Joint Controllers and data processors; the indication of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them in their capacity, for example, as data processors or persons in charge of processing. Part of this information is contained in this Privacy Policy; to find out more, you can always contact our Customer Service by selecting Privacy as the category.
Furthermore, the user always has the right to obtain from the Joint Controllers:
a. the updating, rectification or, when interested, the integration of your personal data;
b. the cancellation, transformation into anonymous form or blocking of your personal data, processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;
c. certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disclosed, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the right protected.

You will, however, have the right to object in whole or in part, for legitimate reasons, to the processing of personal data concerning you, even if pertinent to the purpose of the collection.
It will be possible at any time to exercise the rights listed above, provided that they are within the limits of the law, with a request addressed to the Joint Controllers to which we will provide appropriate feedback, by contacting our Customer Service and selecting Privacy as the category.

CHANGES AND UPDATES TO THE SITE'S PRIVACY POLICY

LUNATI may modify or simply update, in whole or in part, this Privacy Policy of www.lunatigioielli.com, also in consideration of the modification of the laws or regulations that govern this matter and protect your rights. The modifications and updates of the Privacy Policy of www.lunatigioielli.com will be notified to users as soon as they are adopted and will be binding as soon as they are published on the website in this same section. We therefore ask you to regularly access this section to verify the publication of the most recent and updated Privacy Policy of www.lunatigioielli.com.

This Privacy Policy is updated as of May 2020.

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SHORT INFORMATION

Information is Legislative Decree 196/2003 (user registration)

The personal data collected will be processed, mainly using electronic means, in order to complete the registration process and allow you to use the services offered by the website www.lunatigioielli.com (the website) by accessing the reserved areas (for example: processing your orders and instrumental activities, including operations connected with administrative and fiscal obligations, sending of Newsletters, where consent is given).

• The data controllers are:
  LUNATI Srl, with registered office in Via Trento, 7 – 15048 Valenza (AL), Italy, VAT number 00155200066 (hereinafter also referred to as LUNATI) with reference to the personal data of users who browse the Site, including browsing data, marketing data and profiling data.

The data marked with an asterisk in the registration form and in general on the Site are mandatory and failure to provide them may make it impossible to obtain registration and use the requested services.

LUNATI may also use your data to send advertising emails about its products and services, similar to those already purchased, unless you refuse such use by exercising your right to object in the manner set out below (art. 130, paragraph 4, Legislative Decree 196/2003).

Furthermore, with your consent, the data may also be processed for the purpose of sending promotional material on products and services other than those already purchased and for marketing activities or opinion polls. With your consent, LUNATI may also perform profiling activities on your purchasing habits, in order to send proposals in line with your interests.

To have a complete list of the responsible parties who process your data, we invite you to contact our Customer Service by selecting the Privacy category.

The categories of persons in charge who will process the data for the aforementioned purposes are those in charge of order processing, administration, customer service, information systems and marketing (where consent is given), information systems and management of the Site and those in charge of providing services reserved for registered users.

Pursuant to art. 7, Legislative Decree 196/2003, you may exercise your rights, including consulting, modifying, deleting your data or opposing their processing for the purpose of sending advertising material or for commercial communications or for opinion polls, by contacting Customer Service, selecting the Privacy category.